Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard domestic shipping typically takes 3-7 business days. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy for apparel?
We accept returns for unworn and unwashed items with original tags within 30 days of delivery. Music and limited edition collectibles are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my eco-friendly apparel?
To preserve the quality of our sustainable fabrics and screen prints, we recommend washing in cold water and hanging to dry.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to follow your package's journey.